Lost in Paradise Designs has a secure server and SSL certificate in place wherever you would enter any of your personal information. We do not share this information with anyone. It is kept for the purposes of ensuring your orders are filled and future correspondence from Lost in Paradise Designs and you..
To place an order you select the patterns that you would like to have. Once you have selected what you want to purchase check out via PayPal. You will be returned to our site and there will be a download link that you can click to download your pattern immediate. You will also receive an email that has a link for you to download your pattern(s).
You will receive an email that has a link for you to download your pattern(s). Click on the link and follow the instructions on the page and download your pattern. Price listed reflects that you will print your pattern. A color printer is recommended.
You will need a PDF Viewer (like Foxit Reader, Adobe Acrobat Reader or any PDF reader) to view & print the file (these programs are available for free online).
No, when you purchase a pattern you are paying for that pattern to be used by 1 person. That means you should not copy it and share it with all your friends or beading groups. It is the same as copying music or movies, people do it but you’re not supposed to.
Make sure you have received the email with your link for the download. If you have then please reply to that email to let us know that you are having a problem and we will get back to you ASAP (usually in less than 24 hours).
Please contact me to discuss the situation and why you would like the sale cancelled. You can respond to the email that was sent to you or contact me via the website. Please do not download the file if you just want to cancel the sale. If you are having problems downloading or printing your pattern please respond to the email and I will get back to you with help.
No, you don’t have to have an account with us but you do have to have an active PayPal account give us your email address in order to fill your order. PayPal accounts are free and you can use your credit card via PayPal if you desire. We do not accept credit cards directly. If you would like to purchase using a check or money order please contact me.
1. Make sure that your Internet connection is stable.
2. Try downloading when there is less Internet activity.
3. Increase your available disk space.
4. Set security option to the default level (Internet Explorer only)
5. Disable or remove download, firewall, or proxy software.
For more info visit http://kb.adobe.com/selfservice
Go to the login screen and enter your email address then click on the lost my password and you will be sent a link so that you can change your password to the email that you have listed on your account.
I am having trouble making a new account it says that I already have an account and I don’t.
Each person has their own username and that must be unique to each customer. If you’re receiving an error telling you the user name is already in use someone else may be using that name, try a different user name or adding characters, like numbers or other non-alphabetical characters to your username to make it unique.
To place an order you select the patterns that you would like to have. Once you have selected what you want to purchase check out via PayPal. You will receive an email that has a link for you to download your pattern(s).